Customer Service - what a concept
Oct. 6th, 2004 10:39 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
madbakerThe wife just got off the phone with the mortgage company. We need to get payoff information from them to the escrow company, to settle the sale of the father-in-law's place.
"What documentation do you need?"
"Let's see... our records show that you're on the account that has been paying the mortgage the last several months. Just a death certificate will do - and we've already sent the payoff information out."
(astonished pause on our end)
Contrast that with the four-hour ordeal we went through with Wells Fargo to close out the accounts there. I know which financial institution I'd deal with again.
"What documentation do you need?"
"Let's see... our records show that you're on the account that has been paying the mortgage the last several months. Just a death certificate will do - and we've already sent the payoff information out."
(astonished pause on our end)
Contrast that with the four-hour ordeal we went through with Wells Fargo to close out the accounts there. I know which financial institution I'd deal with again.
