Should I be pleased, or scared?
Apr. 19th, 2005 08:07 amI dropped my car off today for a minor service. The office manager greeted me by name and pulled up my paperwork with no prompting.
Is that good customer service, or a sign that I spend too much time (and money) there?
... scared, I think.
Is that good customer service, or a sign that I spend too much time (and money) there?
... scared, I think.