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Customer Service is a lower ring of hell
Mar. 14th, 2016 07:48 amThere have been storms here. This is good - we need the water. However. Friday afternoon, a sidewalk tree out front two houses down uprooted and fell with a CRACK! that scared the cat, who was until then sleeping happily in his bed by the window. Said tree pulled down a cable from the overhead power lines. It didn't sever it, but the cable was on the sidewalk right in front of our house where anyone could walk on it, pull it, etc.
We immediately called the power company. They sent somebody out within an hour (as you'd expect); it turned out to be a harmless phone cable from our house. PG&E cut it and stashed it out of the way... Which severed all our internet and phone capability. I'm not blaming PG&E one bit here; this was the right public safety thing to do.
An hour on the phone with A&T later, they promised to have someone come by Saturday afternoon. He was an hour past the end of the four-hour window. He showed up, said "I can't fix this" and left. Apparently our phone call stating “We have a downed cable missing seven feet” was logged as “customer has exposed wire”. The wife had an understandable meltdown.
Supposedly they’re coming to fix it today for reals this time. Color me skeptical. AT&T, you suck. Considering the amount of time we’ve had to waste navigating their phone trees and being wrongly transferred multiple times over the last month -- if we had any realistic alternative, we’d be taking it in a heartbeat.
We immediately called the power company. They sent somebody out within an hour (as you'd expect); it turned out to be a harmless phone cable from our house. PG&E cut it and stashed it out of the way... Which severed all our internet and phone capability. I'm not blaming PG&E one bit here; this was the right public safety thing to do.
An hour on the phone with A&T later, they promised to have someone come by Saturday afternoon. He was an hour past the end of the four-hour window. He showed up, said "I can't fix this" and left. Apparently our phone call stating “We have a downed cable missing seven feet” was logged as “customer has exposed wire”. The wife had an understandable meltdown.
Supposedly they’re coming to fix it today for reals this time. Color me skeptical. AT&T, you suck. Considering the amount of time we’ve had to waste navigating their phone trees and being wrongly transferred multiple times over the last month -- if we had any realistic alternative, we’d be taking it in a heartbeat.
