Discredited
Dec. 15th, 2020 02:43 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
madbakerI closed my business account at the local credit union today. The one check I was waiting for cleared last night. So, drive over, wait in line, sign some paperwork, get a check.
I was professionally polite. Not friendly - the teller and I aren't friends and the institution he works for has not treated me well. But that's not his fault and there's no reason to take it out on him. But when he asked "Reason for closing?" I responded (not loudly, but not quietly either) "Gross incompetence." And then elaborated "When I first logged on, I was assigned someone else's bank profile. I could see her social security number and address." I took a bit of schadenfreude in hearing the guy standing behind me in line mutter "Je-sus."
The screw-ups are legion. I only stayed there because it's a pain to transfer. The most recent problem, and what finally prompted me to close, was their system "upgrade" that nuked my ability to access statements. Which they don't mail, so I couldn't get any other way. And they also nuked my regular monthly transfers and bank information.
Then there are the customer-unfriendly policies. A ten day hold on deposits? There's no excuse for that in this day and age except wanting to keep the funds. (By the way, they have lost a lot of money on local taxi medallion loans. So, yeah.)
I have had good experiences with other credit unions. This one... not so much. It's probably fairer to say they are run by amateurs rather than accusing them of real incompetence. Their social mission is their priority, and actual service to accounts that fund that mission is secondary at best.
I was professionally polite. Not friendly - the teller and I aren't friends and the institution he works for has not treated me well. But that's not his fault and there's no reason to take it out on him. But when he asked "Reason for closing?" I responded (not loudly, but not quietly either) "Gross incompetence." And then elaborated "When I first logged on, I was assigned someone else's bank profile. I could see her social security number and address." I took a bit of schadenfreude in hearing the guy standing behind me in line mutter "Je-sus."
The screw-ups are legion. I only stayed there because it's a pain to transfer. The most recent problem, and what finally prompted me to close, was their system "upgrade" that nuked my ability to access statements. Which they don't mail, so I couldn't get any other way. And they also nuked my regular monthly transfers and bank information.
Then there are the customer-unfriendly policies. A ten day hold on deposits? There's no excuse for that in this day and age except wanting to keep the funds. (By the way, they have lost a lot of money on local taxi medallion loans. So, yeah.)
I have had good experiences with other credit unions. This one... not so much. It's probably fairer to say they are run by amateurs rather than accusing them of real incompetence. Their social mission is their priority, and actual service to accounts that fund that mission is secondary at best.
no subject
Date: 2020-12-16 01:36 pm (UTC)no subject
Date: 2020-12-16 03:07 pm (UTC)My banking is not donating to a charity (which I also do). When the institution can't provide me with those services no one wins.