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Apr. 14th, 2021 11:52 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
madbakerI borrow a lot of books from our public library. I know how the system works and in some cases better than the librarians. When a book goes on hold, it updates with "in transit" to say it's being delivered to my branch. When they have it in, the book status changes to "ready for pickup". Pretty self-explanatory. Transit times are usually 1-2 days, which makes sense for van delivery within the city.
So when three books were stuck on "in transit" for two weeks (!) I contacted an online chat-librarian. He/she gave me a bullshit answer that the books were still on order - that local branches might have not processed the books yet. Note: that is what the "on order" status is for. Also, that is bullshit because those books have already been previously checked out, so I know they aren't actually on order.
I wanted to give the librarian-bot a really withering dose of sarcasm about the meaning of statuses, but refrained because really, what good would it do? I just want books to read.
So when three books were stuck on "in transit" for two weeks (!) I contacted an online chat-librarian. He/she gave me a bullshit answer that the books were still on order - that local branches might have not processed the books yet. Note: that is what the "on order" status is for. Also, that is bullshit because those books have already been previously checked out, so I know they aren't actually on order.
I wanted to give the librarian-bot a really withering dose of sarcasm about the meaning of statuses, but refrained because really, what good would it do? I just want books to read.
