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Jul. 17th, 2025 07:04 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
madbakerI buy a transit pass every month. SF Muni had an easy program where they charged my credit card with no input from me, until 2023 when they shut it down. I complained at them because their list of alternate programs
Two days ago, I repeated the process I've been following since 2023. Unlike all the other times, I got a "rejected" notice. WTH? I tried a couple different things (checking the upload file to make sure it was in the right format, making sure the credit card hadn't expired, etc.) and finally, called the transit help desk yesterday.
I got bounced around several times. Each time the person asked "So the problem is you can't log on?" No, the problem is that your system is rejecting my invoice. Finally I was transferred to the apparent coding firm - which is based in London.
I got a call at 3 AM this morning telling me it was resolved ("and now I can log in successfully"). When I got into work I tried again. Same result. It's before 5 PM there, so I called and told them "No, it bloody well is not resolved." Oh, and please note I am in California and there's an 8 hour time difference.
- hadn't been updated since 2021, and half of the ones I looked at were no longer offering a transit program;
- the ones that were still active were general HR programs, and mainly wanted to provide health insurance with transit a distant second. Oh, and they were geared towards 20 employees or more. I am doing this for me only.
Two days ago, I repeated the process I've been following since 2023. Unlike all the other times, I got a "rejected" notice. WTH? I tried a couple different things (checking the upload file to make sure it was in the right format, making sure the credit card hadn't expired, etc.) and finally, called the transit help desk yesterday.
I got bounced around several times. Each time the person asked "So the problem is you can't log on?" No, the problem is that your system is rejecting my invoice. Finally I was transferred to the apparent coding firm - which is based in London.
I got a call at 3 AM this morning telling me it was resolved ("and now I can log in successfully"). When I got into work I tried again. Same result. It's before 5 PM there, so I called and told them "No, it bloody well is not resolved." Oh, and please note I am in California and there's an 8 hour time difference.
