Should I be pleased, or scared?

[madbaker]

I dropped my car off today for a minor service. The office manager greeted me by name and pulled up my paperwork with no prompting.

Is that good customer service, or a sign that I spend too much time (and money) there?

... scared, I think.

Comments

[patsmor.livejournal.com]

I always tease my mechanic, who is a very good and honest mechanic, that I'm there to pay his mortgage again this month.

Like good salesmen, good businesses try to remember you and be ready for you.

Be not afraid.