(no subject)

The wife threw her back out yesterday. She's okay - was told basically to take Aleve, use a heating pad, and rest. Not fun, but thankfully not that serious.

I feel tons better today. Amazing what getting 8+ hours of sleep does for your mood.

Customer Service - what a concept

The wife just got off the phone with the mortgage company. We need to get payoff information from them to the escrow company, to settle the sale of the father-in-law's place.

"What documentation do you need?"
"Let's see... our records show that you're on the account that has been paying the mortgage the last several months. Just a death certificate will do - and we've already sent the payoff information out."

(astonished pause on our end)

Contrast that with the four-hour ordeal we went through with Wells Fargo to close out the accounts there. I know which financial institution I'd deal with again.

(no subject)

Oh, yeah. Been there.